As part of the main objective of total quality, the STPM has a costumer's helpline cell which diagnoses the potential shortcomings in terms of the quality of the out put and the respect of delivery time, permanently.

This helpline cell is responsible for the estaplishement periodically of a customer satisfaction report through questionnaires and direct contact (on-site visits) or indirect ones (phone,fax and mails).

The reports of this unit will be promptly considerate by the leadership and the control and rectification actions will be taken instantly.